Customer Service

Contact Us

Need to contact Kent Blaxill? You'll find the contact details of relevant departments below.

General Sales/Enquiries
info@kentblaxill.co.uk or 01206 216000 and press option 1

Account Queries
switchboard@kentblaxill.co.uk or 01206 216000 and press option 5


​If you would like to speak to a specialist in a particular area of our business for advice, then please use the following contacts;

Decorating
decorating@kentblaxill.co.uk or 01206 216017

Designer Paints & Wallpapers
inspirations@kentblaxill.co.uk or 01206 216048

Kitchen and Bathrooms
kitchenandbathrooms@kentblaxill.co.uk or 01206 216021

Wall & Floor Tiles
tiles@kentblaxill.co.uk or 01206 216024​

Plumbing
plumbing@kentblaxill.co.ukor 01206 216075

Landscaping
landscaping@kentblaxill.co.ukor 01206 216029

Glass
glass@kentblaxill.co.ukor 01206 216036

Glazing
glazing@kentblaxill.co.ukor 01206 216037

Tool Hire
toolhire@kentblaxill.co.ukor 01206 216010

Power Tools
powertools@kentblaxill.co.ukor 01206 216018

 

Complaints Procedure

Kent Blaxill and Co Ltd aims to provide its customers with a high standard of service. We will endeavour to respond to any complaint with efficiency, courtesy and fairness.

All complaints should be submitted by telephone to 01206 216049 or in writing to customer.services@kentblaxill.co.uk. Please only use these contact details if you wish to make an actual formal complaint. If you only wish to make an enquiry or notify of an error with a delivery or information on our website then please email info@kentblaxill.co.uk or telephone 01206 216000.

All complaints will be recorded.

Once your complaint has been registered, we will send you an acknowledgement email. The matter will then be investigated with the cooperation of the relevant manager. A response to your complaint will be sent to you within five working days.

If the matter is not concluded within one month of the complaint being registered, you will be sent an email explaining why the dispute has not been resolved and what steps are being made to resolve the issue. If we feel that the complaint is unjustified, you will be provided with a full explanation of why we think this is so.

We are members of the BMF, GGF and FENSA, who each have their own codes of practice where appropriate; you have recourse to appeal to these bodies if you consider it appropriate.

As members of the ‘Buying with Confidence’ scheme, we may ask the trading standards authorities to mediate when appropriate to resolve a complaint.

GGF Fensa BMF Buy With Confidence