Customer Service

Contact Us

Need to contact Kent Blaxill? You'll find the contact details of relevant departments below.

General Sales/Enquiries
info@kentblaxill.co.uk or 01206 216000 and press option 1

Account Queries
switchboard@kentblaxill.co.uk or 01206 216000 and press option 5


​If you would like to speak to a specialist in a particular area of our business for advice, then please use the following contacts;

Decorating
decorating@kentblaxill.co.uk or 01206 216017

Designer Paints & Wallpapers
inspirations@kentblaxill.co.uk or 01206 216048

Kitchen and Bathrooms
kitchensandbathrooms@kentblaxill.co.uk or 01206 216021

Wall & Floor Tiles
tiles@kentblaxill.co.uk or 01206 216024​

Plumbing
plumbing@kentblaxill.co.ukor 01206 216075

Landscaping
landscaping@kentblaxill.co.ukor 01206 216025

Glass
glass@kentblaxill.co.ukor 01206 216036

Tool Hire
toolhire@kentblaxill.co.ukor 01206 216010

Power Tools
powertools@kentblaxill.co.ukor 01206 216018

 

Missing Delivery or Damaged Product?

If you would like to enquire about a missing delivery or a damaged product you have received then please telephone 01206 216000 or email info@kentblaxill.co.uk providing details of your order number, product information and your name & contact details. One of our team will then be able to investigate and respond as quickly as possible.

If we are unable to resolve to your satisfaction then you can escalate further by following our complaints procedure below.

 

Complaints Procedure

Kent Blaxill and Co Ltd aims to provide its customers with a high standard of service. We will endeavour to respond to any formal complaint with efficiency, courtesy and fairness.

All complaints should be submitted by telephone to 01206 216049 or in writing to customer.services@kentblaxill.co.uk

All complaints will be recorded.

Once your complaint has been registered, we will send you an acknowledgement email. The matter will then be investigated with the cooperation of the relevant manager. A response to your complaint will be sent to you within five working days.

If the matter is not concluded within one month of the complaint being registered, you will be sent an email explaining why the dispute has not been resolved and what steps are being made to resolve the issue. If we feel that the complaint is unjustified, you will be provided with a full explanation of why we think this is so.

We are members of the BMF, GGF and FENSA, who each have their own codes of practice where appropriate; you have recourse to appeal to these bodies if you consider it appropriate.

As members of the ‘Buying with Confidence’ scheme, we may ask the trading standards authorities to mediate when appropriate to resolve a complaint.

GGF Fensa BMF Buy With Confidence