Terms & Conditions - Kent Blaxill

About Us

Registered office:
Kent Blaxill & Company Limited
129-139 Layer Road, Colchester, Essex CO2 9JY

Tel: +44 (0) 01206 216000
Fax: +44 (0) 01206 762981
Email: info@kentblaxill.co.uk

Kent Blaxill is registered in England, Company Registration No: 83667 (England). VAT No: 102 3797 90

Disclaimer

This web site is a service of Kent Blaxill. These pages contain general information only. Kent Blaxill makes no warranties, representations or undertakings about:

- any of the content of this web site (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content); or any content of any other web site referred to or accessed by hypertext link through this web site ("3rd party site").

Kent Blaxill does not endorse or approve the content of any 3rd party site, nor will Kent Blaxill have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any 3rd party site infringes any law or the rights of any person or entity).

Any enquiries should be directed to info@kentblaxill.co.uk

Copyright

You may download to a local hard disk and print extracts from this web site for your personal use. You may also recopy downloaded extracts to others provided you do not do so for profit.

However, reproduction of part or all of the contents in any form is prohibited unless for personal use. Unless otherwise stated, none of the content of this web site may be copied or otherwise incorporated into or stored in any other web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, framing of this site or any part of it is not permitted without express permission. You are, however, welcome to link to any page of this site from your own web site.

Notwithstanding the above, caching of this site is permitted by an information service provider acting in the normal course of its business as provided for in the Electronic Commerce (EC Directive) Regulations 2002.

Any enquiries should be directed to info@kentblaxill.co.uk

Purchase of Products

All goods offered.
You must be 18 years of age to purchase Products from Kent Blaxill and Co Ltd. Please read these Terms carefully prior to indicating your acceptance.

Sale of Goods

All Products are believed by Kent Blaxill and Co Ltd (the ‘Company’) to be of a quality suitable for the purpose and specification for which they are intended. Any defect should be reported to the Company immediately it is discovered. All technical information in response to an enquiry is given by the Company in good faith. It will ultimately be for you to satisfy yourself as to the suitability of the product having regard to your own particular situation and site conditions. The liability of the Company will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.

Any information, whether verbal or in writing of any kind (including on our website), is for guidance only and is given in good faith but without warranty, since skill of application and site conditions are beyond our control. In any event, we do not accept any liability whatsoever for the performance or non-performance of any goods beyond the value of those goods (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person).

Whilst every effort is made to display as accurately as possible the colour of our goods, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods on delivery. If in doubt, you are advised to examine actual samples of the colour before placing your order.

Prices are subject to change without notice. All orders are subject to availability. We reserve the right to refuse to accept any order where there is a material error in the description of the goods or the advertised prices.

Health and Safety

The Company makes available in good faith information about its Products and with regard to the conditions necessary to ensure that Products supplied will be safe and without risk to health when used properly. Any information and advice given should not of itself be considered an adequate risk assessment as may be required under health and safety legislation. If you are not already in possession of information concerning the safe use of the Products or you become aware of any risk to health and safety, you should contact us.

Payment

Payment may be made by any of the means stated. Orders are accepted on the condition that Products will be supplied at the price ruling on despatch. The Company uses Secure Trading Ltd encryption technology to scramble sensitive data and provide maximum security over the internet.

Delivery for Website Orders

Delivery throughout the United Kingdom for website orders is usually within five working days for standard products. If all the items on your order are in stock, we will dispatch your order the next working day. If orders are received before 12 noon we will normally aim to dispatch goods the same day. We will only dispatch orders when all items are in stock as a complete consignment. We will not split an order an order and send separately unless you agree to pay the additional carriage incurred by sending multiple deliveries.

Please note that Farrow & Ball paint products are all ready mixed tins and whilst we do keep extended large stocks of their range that we can despatch on a next day basis there are certain finishes and colours that we will be required to order that will extend the delivery timescale to 2-4 working days.

We would always advise to ensure that you have the paint or wallpaper delivered before you arrange for decorators to commence work on your project. To check availability of stock and likely delivery timescales please call 01206 216041 during the hours of 8.30am - 5.00pm.

Please also note that Farrow & Ball wallpaper is hand made to order and can take between 7-10 working days from production to final delivery.

Delivery will normally be by post or courier and will occur between 7.30am to 5.30pm, Monday to Friday. We can offer time guaranteed services but these will incur additional costs. Please call 01206 216041 during the hours of 8.30am - 5.00pm, Monday to Friday for details.

All Products must be paid for prior to delivery. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, this should be notified to the Company by you with full particulars within three working days of delivery. We cannot be financially liable for delay in delivering the Products, however arising.

We have a set delivery charge of £4.95* + VAT however on certain product lines we offer FREE delivery for our UK Mainland customers for orders over £30. Simply add the items you would like to purchase to the basket and select your delivery destination to confirm the actual delivery price you will be charged. *For remote destinations additional charges will apply and you will be advised after you have placed your order and asked to pay the additional charge if your delivery address is deemed to be a Remote Destination by our Courier Service.

Individual Sample Pot orders are priced at £1.99 + VAT and are sent via Royal Mail throughout the UK.

Delivery to Europe

We deliver to the following European countries

Euro Zone 1 (3-5 Working Days) - Belgium, France, Germany, Luxembourg & Netherlands - From £15.00 + VAT up to £45.00 + VAT (Max price depending on location and weight)

Euro Zone 2 (5-7 Working Days) - Austria, Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Portugal, Slovenia, Spain & Switzerland - From £23.00 + VAT up to £80.00 + VAT (Max price depending on location and weight)

Euro Zone 3 (7-10 Working Days) - Bulgaria, Croatia, Finland, Italy, Norway, Romania, Slovakia & Sweden - From £28.00 + VAT up to £80.00 + VAT (Max price depending on location and weight)

Returns

Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). The Company offers the following returns policy.

Any customer wishing to exercise this right must notify the Company by telephone 01206 216041 or by email to orders@kentblaxill.co.uk. As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the following address: Returns Service, Kent Blaxill and Co Ltd. 129-139 Layer Road, Colchester, CO2 9JY within 7 days of receiving delivery. Customers shall be entitled to a full refund.

Any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel. Wallpaper and special colour matches are bespoke products, manufactured specifically to order, and therefore non-returnable.

Pending the return of the goods they must be kept in good condition

Returns of unopened resaleable items are accepted within 7 days from date of receipt with a valid proof of purchase

The goods will be deemed returned when actually received by the Company at the Company’s address in a resaleable condition.

Wallpaper - In the event of a fault, please send a sample of the product to us with the label – it should not be necessary to return all of the faulty product. Please do note that you should check all wallpaper products for faults before hanging. If the product is defective in any way or has a fault, replacement or refund will be made at no charge.

Damaged/Lost Goods – Where goods are delivered to or received by the customer damaged or there is a shortfall, the Company must be notified within three working days in order for replacement goods to be sent free of charge. No such claim will be accepted outside of this time limit. Any such replacement is subject to the provision by you of such proof of damage or shortfall as we may reasonably require.

General

These terms and conditions and any claims arising in relation to goods ordered or supplied shall in all respects be governed by English Law and any dispute arising under or in connection with the foregoing shall be for the exclusive jurisdiction of the English Courts.

The foregoing exclusions and limitations do not affect (and are subject to) those of your statutory rights as a consumer, which cannot be excluded by law. For example, liability for fraud or injury/damage caused by our negligence cannot be excluded

We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order. Please address any comments or complaints: Customer Services, Kent Blaxill and Co Ltd, 129-139 Layer Road, Colchester, CO2 2JY