Customer Service

Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). The Company offers the following returns policy.

Any customer wishing to exercise this right must notify the Company by email to orders@kentblaxill.co.uk within 7 working days of receiving delivery. As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the following address:

Website Returns Service
Goods Inwards Department
Kent Blaxill and Co Ltd.
129-139 Layer Road
Colchester
CO2 9JY


Customers shall be entitled to a full refund minus the delivery costs to return the product to us. We can arrange a collection by our courier or you may wish to seek alternative delivery methods yourself to minimise the cost of the return. We advise though that you select a delivery service that is reliable and will provide the right level of insurance to cover the cost of the goods incase they were to be damaged or lost in transit. We would also ask you to retain your proof of delivery obtained at the time of booking that details the insurance level that will be covered in the event of a claim.

Pending the return of the goods they must be kept in good condition

The goods will be deemed returned when actually received by the Company at the Company’s address in a resaleable condition.

Any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel. Wallpaper and special colour matches are bespoke products, manufactured specifically to order, and therefore are non-returnable.

Damaged/Lost Goods – Where goods are delivered to or received by the customer damaged or there is a shortfall, the Company must be notified within three working days in order for replacement goods to be sent free of charge. No such claim will be accepted outside of this time limit. Any such replacement is subject to the provision by you of such proof of damage or shortfall as we may reasonably require.

Wallpaper - In the event of a fault, please send a sample of the product to us with the label – it should not be necessary to return all of the faulty product. Please do note that you should check all wallpaper products for faults before hanging. If the product is defective in any way or has a fault, replacement or refund will be made at no charge.