Customer Service

Contact Us

Need to contact Kent Blaxill? You'll find the contact details of relevant departments below.

General Sales/Enquiries
info@kentblaxill.co.uk or 01206 216000 and press option 1

Account Queries
switchboard@kentblaxill.co.uk or 01206 216000 and press option 5


​If you would like to speak to a specialist in a particular area of our business for advice, then please use the following contacts;

Decorating
decorating@kentblaxill.co.uk or 01206 216017

Designer Paints & Wallpapers
inspirations@kentblaxill.co.uk or 01206 216048

Kitchen and Bathrooms
kitchensandbathrooms@kentblaxill.co.uk or 01206 216021

Wall & Floor Tiles
tiles@kentblaxill.co.uk or 01206 216024​

Plumbing
plumbing@kentblaxill.co.ukor 01206 216075

Landscaping
landscaping@kentblaxill.co.ukor 01206 216025

Glass
glass@kentblaxill.co.ukor 01206 216036

Tool Hire
toolhire@kentblaxill.co.ukor 01206 216010

Power Tools
powertools@kentblaxill.co.ukor 01206 216018

 

Missing Delivery or Damaged Product?

If you would like to enquire about a missing delivery or a damaged product you have received then please telephone 01206 216000 or email info@kentblaxill.co.uk providing details of your order number, product information and your name & contact details. One of our team will then be able to investigate and respond as quickly as possible.

If we are unable to resolve to your satisfaction then you can escalate further by following our complaints procedure below.

 

Complaints Procedure

Kent Blaxill and Co Ltd aims to provide its customers with a high standard of service. We will endeavour to respond to any formal complaint with efficiency, courtesy and fairness.

In the first instance, if you're in one of our shops, do ask to speak to a manager.

If you're still not happy with our response, please contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

Telephone – Customer Service 01206 216049

Email us customer.services@kentblaxill.co.uk

By post:
Customer Services
Head office
Kent Blaxill
Layer Road
Colchester
CO2 9JY

 

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to the Operations Director –

customer.services@kentblaxill.co.uk

By post:

Operations Director

Head office
Kent Blaxill
Layer Road
Colchester
​CO2 9JY

 

Colleague Praise

If you want to praise the service you have received, please email or write. If you know the name of the individual please include their name and we will ensure that their line manager is informed.

Email us - customer.services@kentblaxill.co.uk

By post:
Customer Services
Head office
Kent Blaxill
Layer Road
Colchester
​​CO2 9JY


We are members of the BMF and GGF who each have their own codes of practice where appropriate; you have recourse to appeal to these bodies if you consider it appropriate.

As members of the ‘Buying with Confidence’ scheme, we may ask the trading standards authorities to mediate when appropriate to resolve a complaint.

GGF Fensa BMF Buy With Confidence