FAQs

Got a question?

What are your delivery charges?

We offer free delivery on all UK Mainland website orders for Trade Customers that hold a trade cash card account or credit account. For Retail Customers, for UK Mainland website orders over £100 (Incl. VAT), we offer free delivery. For orders under £100 there is a charge of £4.94 (Incl. VAT). Please visit our Delivery Information webpage for prices and conditions.

How long does delivery take?

We aim to deliver UK Mainland website orders for Standard products, within 5 working days. The first working day is the day after your order has been placed, excluding Bank Holidays and weekends.

Normally delivery will be by post or courier and will occur between 7:30am to 5:30pm Monday to Friday. Please visit our Delivery Information webpage for full details.

Do you offer a Click & Collect service?

Yes, from all of our branches across the East of England. Once you place an online order, you can collect within 3 hours. You will receive an email Order Acknowledgement and your selected branch will make contact with you when your order is ready for collection. Order by 2:00pm on a working day (Mon-Fri) and collect your order on the same day. Order after 2:00pm and collect your order the next working day. Order between 2:00pm - 4:00pm on a Friday and collect your order on Saturday am. When you arrive, please head to our tills in store and bring a copy of your order confirmation on your phone or printed out as proof of purchase and one form of ID as proof of address. If you need to make any adjustments to your order, it can be done at this stage.

What is your Returns Policy?

You can exercise this right by notifying Kent Blaxill within 14 working days of receiving a delivery, by emailing us at [email protected]. We will then contact you to arrange the collection of your item(s) by our selected courier.

Customers will be entitled to a full refund minus the costs of the courier to collect and return the item(s) to us.

Please be aware that Mixed Paint orders cannot be returned as these are made to order for the customer. We would encourage you to request a Free Colour Chart or purchase a Sample Pot where available.

For full terms and conditions please visit our Returns Policy webpage.

What payment methods do you accept?

We accept payment by credit cards, debit cards and American Express.

Are the Paint Colours displayed on the website accurate?

The colours displayed are for reference only and although we endeavour to make them as accurate as possible, they should not be regarded as absolutely correct. Before ordering we suggest you request a free Colour Chart and or purchase a Sample Pot.

Why use designer paints?

All designer paints are made from the highest quality raw ingredients combined with rich pigments to achieve beautiful depth of colour. Cheaper paints on the market contain plastics (vinyl) and a higher water content which do not give the same finish and complex colour.

What is the safest paint for a baby’s crib?

When painting a baby’s cot, there are a number of factors you need to take into consideration. The most important factor is that the paint you use is safe for babies. Many paints aren’t safe for babies and can cause health problems.

Non-toxic paint is essential and is the safest paint for a baby’s crib. But what does non-toxic paint mean?

Non-toxic paint has no silicates, lead, or volatile organic compounds (VOCs). It also has no odour or fragrance, which can be irritating to babies with sensitive skin. An additional bonus of non-toxic paint is that it is one of the most environmentally friendly options available.

For peace of mind, we recommend choosing a paint that has been certified as child-safe under the BS EN71-3: 2013 regulation, also known as the Toy Paint Regulations.

Finishes are also important – you should choose paint that will be durable and not flake off because that could cause harm to your baby. We recommend semi-gloss paint because it is low maintenance and durable. Eggshell and gloss are good finishes to choose as well because of their durability.

As one of the first paint brands to go with entirely water-based formulas, Farrow & Ball paint can be trusted as non-toxic and safe for children.

Many Little Greene paints have been certified as non-toxic, including its Absolute Matt Emulsion, Intelligent Matt Emulsion, and Intelligent Eggshell paints. These paints are certified under the Toy Paint Regulations, meaning they don’t contain metals that are toxic to children.

All of Tikkurila’s water-based paints are low-odour, which makes them safe for painting children’s bedrooms. To make it easy for parents to choose baby-safe paints, the company has toy-safe paints, kid’s bedroom paint, and zero-VOC products.

What are the benefits for activating your Trade Account online?

By activating your Trade Account online, it opens many possibilities when using the website. Once activated you can: Check your prices, view previous invoices, pay off your credit account if applicable and more! You are also entitled to free delivery on web orders!

If you need any help activating your account, feel free to get in contact. Our live chat service is available 7:30am – 5pm Mon – Fri. Outside of these hours please use our offline enquiry form and we will reply to you as soon as we are back online.