FAQs

Got a question?

What are your delivery charges?

We offer free delivery on all UK Mainland website orders for Trade Customers that hold a trade cash card account or credit account. For Retail Customers, for UK Mainland website orders over £100 (Incl. VAT), we offer free delivery. For orders under £100 there is a charge of £5 (Incl. VAT). Please visit our Delivery Information webpage for prices and conditions.

How long does delivery take?

We aim to deliver UK Mainland  website orders for Standard products, within 5 working days. The first working day is the day after your order has been placed, excluding Bank Holidays and weekends. 

Normally delivery will be by post or courier and will occur between 7:30am to 5:30pm Monday to Friday. Please visit our Delivery Information webpage for full details.

Do you offer a Click & Collect service?

Yes, from all of our branches across the East of England. Once you place an online order, you can collect within 3 hours. You will receive an email Order Acknowledgement and your selected branch will make contact with you when your order is ready for collection. Order by 2:00pm on a working day (Mon-Fri) and collect your order on the same day. Order after 2:00pm and collect your order the next working day. Order between 2:00pm - 4:00pm on a Friday and collect your order on Saturday am. When you arrive, please head to our tills in store and bring a copy of your order confirmation on your phone or printed out as proof of purchase and one form of ID as proof of address. If you need to make any adjustments to your order, it can be done at this stage.

What is your Returns Policy?

You can exercise this right by notifying Kent Blaxill within 14 working days of receiving a delivery, by emailing us at info@kentblaxill.co.uk. We will then contact you to arrange the collection of your item(s) by our selected courier.

Customers will be entitled to a full refund minus the costs of the courier to collect and return the item(s) to us.

Please be aware that Mixed Paint orders cannot be returned as these are made to order for the customer. We would encourage you to request a Free Colour Chart or purchase a Sample Pot where available.

For full terms and conditions please visit our Returns Policy webpage.

What payment methods do you accept?

We accept payment by credit cards, debit cards and American Express.

Are the Paint Colours displayed on the website accurate?

The colours displayed are for reference only and although we endeavour to make them as accurate as possible, they should not be regarded as absolutely correct. Before ordering we suggest you request a free Colour Chart and or purchase a Sample Pot.

Why use designer paints?

All designer paints are made from the highest quality raw ingredients combined with rich pigments to achieve beautiful depth of colour. Cheaper paints on the market contain plastics (vinyl) and a higher water content which do not give the same finish and complex colour.